Glitch-A-Rama: Obamacare Website Still Can’t Report Address, Email, Phone Number Changes To Insurance Companies…
How many months has it been now?
Via Weekly Standard:
For now, the “one-stop shopping” experience at Healthcare.gov repeatedly promised by President Obama is still at least one stop short of the goal. In early January, news reports revealed a glaring shortcoming at Healthcare.gov: no function existed to report “life events,” such as the birth of a child or a divorce, which could alter coverage needs or eligibility for tax credits. Although this feature was subsequently added, the site still lacks the ability to report changes to basic contact information to a consumer’s insurance company: a new address, email, or phone number.
A new topic at the Obamacare website is entitled, “How do I report life changes to the Marketplace?” Although most life changes can now be reported online at Healthcare.gov or over the phone with a customer service representative, the final paragraph alerts consumers that any changes in contact information must be reported twice [emphasis in original]: “To change your home address, email address, or phone number, update the information on your Marketplace Profile page. Be sure to report address, email, and phone changes to your insurance company too. Otherwise they may not know about your new contact information.”